ione clubPrivacy Policy
This page describes what we collect when you use ione club and how we keep that data protected. Our platform handles personal information—email, phone, identity documents, and payment details—with security practices designed to prevent unauthorised access. We do not sell your data to third parties. Your account information remains confidential and is used only for verification, account management, and compliance purposes.
We at ione club operate an online entertainment platform integrating live-dealer tables, sportsbook coverage, and slot games. When you register or use our services—whether accessing baccarat, roulette, blackjack, Dragon Tiger, Sic Bo, Liga 1 markets, or esports—you share certain information with us. We are transparent about how that information is collected, stored, and used.
Our services are available only where local law permits. Users are responsible for verifying that their access and use of ione club comply with their own jurisdiction's regulations.
What We Collect and Why
We collect information in three ways: directly from you during registration and account use, automatically from your device and browser, and from third-party processors who assist with payments. During registration, we ask for your email address, mobile phone number, full name, date of birth, and government-issued identity document (KTP, passport, or equivalent). We use this information to verify your identity (KYC), prevent fraud, and comply with local financial regulations.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), payment processors transmit transaction details to us. We record the amount, timestamp, and payment method to manage your account balance and generate withdrawal records. We do not store your full payment card or bank account numbers; processors retain those securely on their own servers.
- Registration data
- Email, phone, name, date of birth, identity document. Used for KYC and fraud prevention.
- Payment history
- Deposit and withdrawal records. Retained for account reconciliation and regulatory compliance.
- Device and browser data
- IP address, device type, browser type, operating system. Used to detect suspicious activity and improve platform stability.
- Account activity
- Login timestamps, games played, table access history. Retained to personalise your experience and monitor compliance.
How We Use Your Data on ione club
We use your data for account management, verification, fraud detection, and legal compliance. Your email and phone are used to send account notifications, withdrawal confirmations, and security alerts. During Idul Fitri, Idul Adha, Imlek, Nyepi, and other extended holidays, we may delay transactional emails due to lower team capacity, but security alerts are sent immediately.
We analyse your account activity—login patterns, game selection, session duration—to improve our platform's user experience and detect signs of compromise. If your account shows unusual activity (multiple failed logins, rapid withdrawals, access from unfamiliar locations), we may temporarily restrict activity pending verification. Your identity document is scanned, verified, and securely encrypted; we do not share it with external agencies unless required by law.
Third-Party Processors and Data Sharing
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and partner banks) receive transaction data directly from your device during checkout. We do not transmit your full identity details to payment providers; they only see the transaction amount and account identifier. These processors operate under their own privacy policies.
We may disclose account information to legal authorities, regulators, or law enforcement if required by court order, subpoena, or applicable law. We do not voluntarily share data with marketing partners, advertisers, or data brokers. If we are acquired or merge with another company, your data may transfer as part of that transaction; we would notify you via email of any material privacy policy changes.
At ione club, we treat your data as a trust. Encryption, access controls, and regular security audits protect every account holder's information from unauthorised use.
Your Rights and Data Retention
You have the right to request access to your personal data held by ione club. Contact our support team with your email and account ID, and we will provide a data export within ten business days. You may also request correction of inaccurate information or deletion of your account and associated data. We retain transaction history for up to seven years for regulatory compliance; other personal data is deleted when your account is closed, unless we are required by law to retain it longer.
Our servers may sit outside your jurisdiction. Data transferred to international servers is encrypted in transit and at rest. We comply with applicable data protection regulations in Indonesia, particularly in Jakarta, Surabaya, Bandung, Medan, and Semarang, where most of our users are located. If you have a data privacy complaint, you may escalate to the relevant local authority in your jurisdiction.
Cookies and Automatic Data Collection
We use browser cookies and local storage to remember your login session, language preference, and trading settings. These cookies expire when you close your browser or log out. We do not use tracking cookies for third-party advertising. Performance cookies help us measure page load speed and user engagement; analytics data is anonymised and aggregated. You can disable cookies in your browser settings; however, some features of ione club may not function correctly if cookies are blocked.
Contact and Policy Updates
If you have privacy questions, contact our support team via the messaging portal in your account or email the address listed in our legal notice. We review and update this privacy policy annually or when regulatory changes occur. Material changes are posted to this page, and we notify active account holders by email. Continued use of ione club after policy updates constitutes your acceptance of the revised terms.